Came across this presentation called "Essential tools for finding and fixing customer experience problems" by Bill Albert from the Forrester CX Forum. Nice overview of research tools and when to use them.
If you like this presentation you should check out Bentley University UCD page with a bunch more of great UX prezzies located here which is where I found the below one: http://usability.bentley.edu/presentations-and-papers?goback=%2Eanb_1777162_*2_*1_*1_*1_*1_*1
If you like this presentation you should check out Bentley University UCD page with a bunch more of great UX prezzies located here which is where I found the below one: http://usability.bentley.edu/presentations-and-papers?goback=%2Eanb_1777162_*2_*1_*1_*1_*1_*1
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